Hover your mouse on the product Category that you are interested, move down to Size/Sub-Category of the drop down menu and clip on it; Browse among products and select the item(s) you are interested; Or, click on SHOP and scroll down the page to find item(s); Or, if you know what your are looking for, click and type your search terms (better yet, SKU # if you already have some knowledge of our product line) in the top search box, and click on the Magnifier button; then check and verify the specification of the listing(s) to see if it is the item(s) you need. When finished and decided to place an order, click “ADD TO CART” button.
- While at the Sub-Category page, you can select on the upper left hand “Default sorting” box to view items by different filter such as rating, price or sales rank. The “Default sorting” is product SKU in alphabetic order.
- After item(s) selected and added to cart, it will be shown in the Shopping Cart at the top right. You can change the item(s) and quantity you are going to purchase by clicking the “VIEW CART” or, when done, just click “CHECKOUT” button.
- If you are a new customer, please follow the steps to create an account, or just “LOGIN” with your email and password if you are a returning customer.
- Then follow the steps to enter correct information, choose shipping method, payment type, and finally “PLACE ORDER”.
Yes, this site is guaranteed secure using the latest technology of the industry’s standard Secure Socket Layer (SSL). All information sent via the internet to us is completely safe.
Yes, X1UP.com would like to make your shopping an easy and pleasant experience. Our customers’ privacy is the utmost importance. We respect your privacy and we assure you that your information will be used responsibly, only for the purpose of shipping your order. We guarantee that we will not release any information that you provide to us to any other party. There is more information in the Privacy and Security Statement at the bottom of the site.
We accept major credit cards: Visa, Mastercard, American Express and Discover. We also accept Paypal payment, money orders and cashier checks, as well as company checks if you have established an account with us.
No, we do not take CODs.
We only charge Californian customers, or orders with shipping address in California, a sales tax of 7.75% currently, except for government purchase or that your would be able to provide us with tax exemption forms, or resell permit.
We use Fedex, or USPS for international destinations.
All in-stock items are shipped the same day if order is received (payment received) before 15:30 Pacific Time, and for express orders, before 14:30 Pacific time, or shipment could be delayed to the next business day. However, quantity may vary subject to availability. For back ordered items, please contact us for availability information.
We used Fedex service which offers:
– First Overnight (delivery by 8am – 9:30am depending on areas and locations)
– Priority Overnight (10:30am – 12:00pm)
– Standard Overnight (3:pm – 4:30pm)
– 2 Day and 2 Day AM (10:30am)
– 3 Day or Express Saver (before end of day)
– Standard Ground (1-6 working days depending on zip code),
Please specify the shipping method at the time of order. Delivery does not count in weekend and holidays. For Saturday delivery (please see below), please contact us (best to call us right away) to make special arrangement. Additional charges may apply.
Please note that one or more of the above services may not be available to certain area/location in the country.
Since we have no control over the carriers, we cannot guarantee transit time. Neither can we guarantee safe delivery of your order once the package is shipped. But if there is anything wrong with your order, whether package damaged, lost or item defective, please let us know immediately when such occurs. Our customer service will be available and we’ll be helping all along the way.
There were quite a few cases years ago when customers received their orders, they would like to return and/or for exchange, which cost more money and time.
Our experience tells us that when customers place orders with multi items (mostly of hardwired power strips) with different styles, not enough attention was paid to some little details of the description. Even though we tried to state all the details in the product page and the product pictures clearly show the differences, they are often ignored.
By “different styles”, for our hardwired power strips, for instance, we’d like to bring to your attention for 2 things:
1. With or without ears (mounting tabs on both ends)
Please compare product pictures of the same size and color, please pay attention to the lower left hand corner, models’ SKU # end with “1”, it has ears; without “1”, without ears.
Mounting for without ears type is done by Clips, which you can see by clicking on the “Clip” word hyperlinks at the end of Installation Guide on each hardwired power strip product page. Clips are provided with both models, with or without ears.
2. Old and new model or style
Model SKU # has “Y” or “Z” are old style. The new style is about 1.25″ in height, whereas the old is about 1.55″, 1/4″ taller. Please click on “Specifications” tab on all product page to see the “Measurement” if it fits your need. Old models will be phased out gradually.
So now, whenever we receive orders with multi items with different styles (with and without ears, and/or old and new styles), we will hold the order and contact each and every customer, first by phone and then by email, for confirmation of the ordered items, before we ship orders out. This practice has saved us and our customers a lot of unnecessary time and money, since more than 90% and more cases when we talked with our customers, original orders were changed, when they know the difference.
Sometimes, we do not hear back from our customers, we will hold for 2 days max. If we still do not hear back from the customer, we will ship out the order as it is. And in case there will be return for exchange, all the related charges – sending the received item(s) back to us and redeliver other item(s), will be paid by the customers.
For express orders, we do everything we can to reach out for verification before shipping it out, but if we failed to get hold of the customers before the cutoff time, we will ship as it is. If there will be need for return and/or exchange, all the related charges – sending the received item(s) back to us and redeliver other item(s), will be paid by the customers.
Fedex Ground service which usually serves business areas does not deliver on Saturdays. But Fedex Home Delivery does deliver on Saturdays.
In case you do wish to have your order delivered on Saturday, in many cases, you would have to use express service. And, there is also a Saturday delivery surcharge of $15 (PER PACKAGE) in addition to the express charge.
For instance, if you want your order to be delivered on Saturday, when you place your order:
– on Wednesday, you will need to use 3-Day Express service, + an additional $15 per package
– on Thursday, you will need to use 2-Day Express service, + an additional $15 per package
– or on Friday, you will need to use Next Day Express service, + an additional $15 per package.
In all such cases, especially when you are not sure when your order will be delivered, please contact us before or right after you place your order online to let us know, since our website is NOT capable of taking such (Saturday) orders and automatically process respective charges accordingly. Otherwise, your order will only be delivered the following week.
According to Fedex, “When it comes to low-weight shipping for residential customers, consider the efficient, economical FedEx SmartPost service. By utilizing the U.S. Postal Service® for final delivery, FedEx SmartPost reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations. You can even use FedEx SmartPost to ship to Alaska, Hawaii and all U.S. territories.”
However, our experience tells us that SmartPost takes a few more days longer than regular Fedex Ground and Home delivery service, though more economical. Here is our record for packages delivered in days using this Fedex SmartPost service (weekends are not included):
We do not have data for Alaska and Hawaii as packages to AL and HI are usually mailed thru USPS. For more information about Fedex SmartPost service, please clink the link here.
No, we normally do not ship to P.O. Box address. We charge an additional $2.50 service fee per order on top of postage for shipping our items through USPS, domestic or international.
Delivery to a shipping address that is the same as the billing address of your credit card will be made promptly. However, if a different shipping address is provided, delay can occur for verification purposes. We reserve the right to refuse shipment to different address if the order amount is over $100.
Yes, we do ship to most international destinations. We normally use Fedex (Ground or Express as per our customers’ request) service to Canada and Mexico; and US Postal Service for all other international destinations.
To some countries, such as in Canada, we would like to ask our customers’ favor to prepay brokerage and duty (B&D), other than shipping and handling (S&H) charges. We will pay such B&D through our carriers on your behalf to the Canadian Customs. Our website is not able to add B&D. If you have already placed order with us, we will contact you to charge B&D prior to shipment.
Some international order may require advance wire transfer instead of credit card payment. If you have more questions, please contact us for more details before ordering.
We offer “Free Shipping” for orders over $500, only through Fedex Ground/Home Delivery service, not including any Express services. In case any express service is needed for orders over $500, proper shipping charges will apply.
“Free Shipping” may or may not work with any other discount, sale or special offers. If you have any questions, please contact us before placing your order.
When it comes to return for orders with “Free Shipping” terms, we will deduct shipping charges for the orders that went out from the refund amount.
Yes. Depending on product category, we offer different limited warrenty on different products. For instance, we offer 1 (one) year (365 days) limited warranty, after date of sale, on all power strips and hardwired power strips. We may choose to exchange or replace for the same item if there is a quality issue. Please click here for the detailed Product Warranty Information.
If you need to return for refund, please see below for more details.
Please contact us immediately when damage is found upon arrival. We will either send or email you the return shipping label or arrange Fedex to come to pick up the damaged package. We will file claim again the carrier for you, and mean time, we will arrange replacement items to be shipped at the earliest possible moment.
All items may be returned within 30 days after you receive your merchandise. Please see below for detailed guidelines:
If you need to return your purchase, please contact us for a Return Merchandise Authorization (RMA) number, either by phone, email. An RMA # will be generated for you.
Please note that if you do not have an RMA #, your package may be refused and item non-returnable.
Please mark on the return package(s) the RMA #, and send to us, shipping prepared, to the following address:
1940 E. Locust St. Ste K
Ontario, CA 91761-7674
– All item(s) must be in the original packaging.
– All returned item(s) must be accompanied by the original sales invoice.
– Promotional item(s) will be refunded with the promotional price(s) at the time of purchase.
– Clearance or “As is” items are non-refundable.
Shipping charges for exchanges and/or returns will be at the customer’s expense unless the item received was a shipping error on our part and/or defective item(s). We recommend that you ship the package back, freight prepaid. Original Shipping charges will not be refunded and we charge 20% restocking fee, of the item’s original purchase value.
In case of cancellation of order after shipment already gone out, the buyer will also be responsible for any charge that will occur for the goods being returned to us.
In case of returns under free shipping terms, again, please send the order back to us as per the above, we will refund the purchase, less shipping that actually occurred and restocking fees of the items.
We reserve the right to charge more than 20% restocking fee in case of used or damaged items.
Please click the Contact us link at the top of every page to send us your inquiry through online Contact Form. Just let us know your questions and we will get back to you at our earliest convenience.
There is a quick Email Us form at the bottom of every page, and, on every product page, there is also a Product Inquiry tab for your convenience to send us your questions and concerns over that particular product.
Yes, we do. But there may be a minimum quantity requirement. Please contact us with your need, detailed specification, best with drawing. After we confirm that we could do the job for you with our quote on pricing and delivery time, we will need a written purchase order, or confirmation in written form, along with an advance payment. The amount or percentage of the advance payment varies from 20% to 50% of the order amount.
For obvious reasons, time and cost, ETL (the equivalent of UL) certificate cannot be obtained for custom-made items within short time, unless there is sufficient time and customers are willing to share the respective certification charges.
All our products are made with materials from UL or ETL certified and listed sources.
Custom-made items are non-refundable. After the initial sample is confirmed, they cannot be returned for exchange or refund unless it is not made to the specification in the purchase order, or there is obvious quality problem. Minor issues such as scratch or packaging damage that happens during transit are not considered quality problem because they do not hinder the normal application of the custom-made unit.