- While at the Sub-Category page, you can select on the upper left hand “Default sorting” box to view items by different filter such as rating, price or sales rank. The “Default sorting” is product SKU in alphabetic order.
- After item(s) selected and added to cart, it will be shown in the Shopping Cart at the top right. You can change the item(s) and quantity you are going to purchase by clicking the “VIEW CART” or, when done, just click “CHECKOUT” button.
- If you are a new customer, please follow the steps to create an account, or just “LOGIN” with your email and password if you are a returning customer.
- Then follow the steps to enter correct information, choose shipping method, payment type, and finally “PLACE ORDER”.
you have established an account with us.
– First Overnight (usually delivery by 8am – 9:30am depending on areas and locations)
– Priority Overnight (usually 10:30am – 12:00pm)
– Standard Overnight (usually 3:pm – 4:30pm)
– 2 Day AM (usually 10:30am, and to certain destinations before 12:00pm)
– 2 Day (before end of day)
– 3 Day or Express Saver (before end of day)
– Standard Ground (1-6 working days depending on zip code) or Home Delivery.
Please specify the shipping method at the time of order. Delivery does not count in weekend and holidays. For Saturday delivery (please see below), please contact us (best to call us right away) to make special arrangement. Additional charges may apply. Please note that one or more of the above services may not be available to certain area/location in the country. Since we have no control over the carriers, we cannot guarantee transit time. Neither can we guarantee safe delivery of your order once the package is shipped. But if there is anything wrong with your order, whether package damaged, lost or item defective, please let us know immediately when such occurs. Our customer service will be available and we’ll be helping all along the way.
– on Wednesday, you will need to use 3-Day Express service, + an additional $17 per package
– on Thursday, you will need to use 2-Day Express service, + an additional $17 per package
– or on Friday, you will need to use Next Day Express service, + an additional $17 per package
In all such cases, especially when you are not sure when your order will be delivered, please contact us before or right after you place your order online to let us know, since our website is NOT capable of taking such (Saturday) orders and automatically process respective charges accordingly. Otherwise, your order will only be delivered the following week.
1. With or without ears (mounting tabs on both ends)
Please compare product pictures of the same size and color, please pay attention to the lower left hand corner, models’ SKU # end with “1”, it has ears; without “1”, without ears. Mounting for without ears type is done by Clips, which you can see by clicking on the “Clip” word hyperlinks at the end of Installation Guide on each hardwired power strip product page. Clips are provided with both models, with or without ears.
2. Old and new model or style
Model SKU # has “Y” or “Z” are old style. The new style is about 1.25″ in height, whereas the old is about 1.55″, 1/4″ taller. Please click on “Specifications” tab on all product page to see the “Measurement” if it fits your need. Old models will be phased out gradually. So now, whenever we receive orders with multi items with different styles (with and without ears, and/or old and new styles), we will hold the order and contact each and every customer, first by phone and then by email, for confirmation of the ordered items, before we ship orders out. This practice has saved a lot of unnecessary time and money for our customers and us, since more than 95% and more cases when we talked with our customers, original orders were changed, when they know the difference.
Sometimes, we do not hear back from our customers, we will hold for 2 days max. If we still do not hear back from the customer, we will ship out the order as it is. And in case there will be return for exchange, all the related charges – sending the received item(s) back to us and redeliver other item(s), will be paid by the customers. For express orders, we do everything we can to reach out for verification before shipping it out, but if we failed to get hold of the customers before the cutoff time, we will ship as it is. If there will be need for return and/or exchange, all the related charges – sending the received item(s) back to us and redeliver other item(s), will be paid by the customers.
international. Delivery to a shipping address that is the same as the billing address of your credit card will be made promptly. However, if a different shipping address is provided, delay can occur for verification purposes. We reserve the right to refuse shipment to different address if the order amount is over $100.
Some international order may require advance wire transfer instead of credit card payment. If you have more questions, please contact us for more details before ordering.
“Free Shipping” may not work with any other discount, sale or special offers and wholesale orders. If you have any questions, please contact us before placing your order. When it comes to return for orders with “Free Shipping” terms, we will deduct shipping charges for the orders that went out from the refund amount.
If you need to return your purchase, please contact us for a Return Merchandise Authorization (RMA) number, either by phone, email. An RMA # will be generated for you. Please note that if you do not have an RMA #, your package may be refused and item non-returnable.
Please mark on the return package(s) the RMA #, and send back to us, shipping prepared:
1940 E. Locust St. Ste K
Ontario, CA 91761-7674
– All item(s) should be returned in the original packaging
– All returned item(s) must be accompanied with the original paperwork – invoice/packing slip
– Promotional item(s) will be refunded with the promotional price(s) at the time of purchase
– Clearance or “As is” items are non-refundable.
Shipping charges for exchanges and/or returns will be at the customer’s expense unless the item received was a shipping error on our part and/or defective item(s). Please ship the package back, freight/postage prepaid. We do not accept “Collect” shipment. Original Shipping charges will not be refunded and we may charge 20% restocking fee, of the item’s original purchase value.
In case of cancellation of order after shipment already gone out, the buyer will also be responsible for any charge that will occur for the goods being returned to us.
In case of returns under free shipping terms, again, please send the order back to us as per the above, we will refund the purchase, less shipping that actually occurred and restocking fees of the items.
When we process a refund, in case there is a price difference between the purchase price(s) and the current price(s), we will use the original invoice price(s), including, but not limited to on sales and/or specials at the time of order, as the basis for the refund.
We reserve the right to charge more than 20% restocking fee in case of used or damaged items.
If you are a business, usually your purchase is for resale, we may require such documents as business license, state sales permit, we will send you a credit application form for you to fill out, with such information as your contact info, your banking info and at least three trade references. After the form is completed, please scan/email/fax back to us, or you can send us your standard form with such information, for us to set you up in our system. After that, you will be able to order directly online with your prices. If you prefer to use credit card for the purchase, we would charge an additional service fee up to 3.0%, on wholesale orders with discounted prices. No such service fee for orders with online prices.
After we set you up in our system, you can also send us PO, and we’d be shipping out your order upon receipt of your PO and you can pay us with standard 30 day terms upon credit approval.
All our products are made with materials from UL or ETL certified and listed sources. Custom-made items are non-refundable. After the initial sample is confirmed, they cannot be returned for exchange or refund unless it is not made to the specification in the purchase order, or there is obvious quality problem. Minor issues such as scratch or packaging damage that happens during transit are not considered quality problem because they do not hinder the normal application of the custom-made unit.