How about shipping method and shipping time?
Most of the in stock items are shipped the same day if payment is received and cleared before 14:30 Pacific Time, or the next business day. However, quantity may vary subject to availability. For back ordered items, please contact us for availability information.
We offer standard ground (1-6 working days depending on zip code), 3 days, 2 days, or next day shipping method. Please specify the shipping method at the time of order. Delivery does not count in weekend and holidays. For Saturday delivery (please see below), please contact us to make special arrangement. Additional charges apply.
Since we have no control over the carriers, we cannot guarantee transit time. Neither can we guarantee safe delivery of your order once the package is shipped. But we will be helping all the way, if there is anything wrong with your order, package damaged, lost or item defective. Please let us know immediately when anything abnormal happens.
What if I’d like to receive my order on Saturday?
Normally, we use Fedex Ground service that does not deliver on Saturdays. In case you do wish to have your order delivered on Saturday, you would have to use express service. And, there is also a Saturday delivery surcharge of $15 (PER PACKAGE) in addition to the express charge.
For instance, if you want your order to be delivered on Saturday, when you place your order, on Wednesday, you will need to use 3-Day Express service, + an additional $15 per package; on Thursday, you will need to use 2-Day Express service, + an additional $15 per package; or on Friday, you will need to use Next Day Express service, + an additional $15 per package.
In all such cases, especially when you are not sure when your order will be delivered, please contact us before or right after you place your order online to let us know, since our website is NOT capable of taking such (Saturday) orders and automatically process respective charges accordingly. Otherwise, your order will only be delivered the following week.
Do you ship to a PO Box or different address?
No, we normally do not ship to P.O. Box address. We charge an additional $2.50 service fee per order on top of postage for shipping our items through USPS, domestic or international.
Delivery to a shipping address that is the same as the billing address of your credit card will be made promptly. However, if a different shipping address is provided, delay can occur for verification purposes. We reserve the right to refuse shipment to different address if the order amount is over $100.
Do you ship internationally?
Yes, we do ship to most international destinations. We normally use the US Postal Service for international shipping; Fedex Ground Service to Canada and Mexico, or UPS at the request of our customers.
To some destinations, such as in Canada, we would like to ask our customers’ favor to prepay brokerage and duty (B&D), other than shipping and handling (S&H) charges. We will pay such B&D through our carriers on your behalf to the Canadian Customs. Our website is not able to add B&D. If you have already placed order with us, we will contact you to charge B&D prior to shipment.
Some international order may require advance wire transfer instead of credit card payment. If you have more questions, please contact us for more details before ordering.